Bottle Shop Sales Associate

Department/Company: Cincinnati Distilling
Reports To: Bottle Shop GM
Supervises: N/A
Exempt/Non-Exempt: Non Exempt plus tip share
Pay Rate: $16    

​

Purpose

 

Provide exceptional customer service while promoting and selling the distillery's products. This role focuses on enhancing the customer experience by offering product knowledge, recommendations, and tastings that highlight the unique qualities of the distillery's offerings. Sales associates act as brand ambassadors, ensuring that each customer leaves with a positive impression of the distillery and its products, while also contributing to sales targets and operational efficiency.

​

Major Duties and Responsibilities:

​

● Customer Engagement: Creating a welcoming and informative environment for guests.
● Product Knowledge: Educating customers on the distillery’s products, including spirits, mixers, and merchandise.
● Sales and Upselling: Maximizing sales through proactive engagement and tailored recommendations.
● Brand Representation: Reflecting the values and story of the distillery in all interactions.
● Operational Support: Assisting with inventory management, restocking, and maintaining a clean and organized
shop.

​

Position Requirements

​

● Excellent communication skills to effectively engage with customers and provide knowledgeable recommendations
about distilled spirits, as well as to deliver engaging and informative distillery tours.
● Strong organizational skills to manage inventory and merchandise in the bottle shop, ensuring accurate stock levels
and a visually appealing display for customers.

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically outlined in this job description.